ONLINE PURCHASE TERMS & CONDITIONS

Welcome to www.ptc-computer.com.kh, the official E-Commerce website of PTC Computer Co. Ltd. In order for your online purchase to be effective, you are advised to read through our Terms and Conditions stated below, and agree to all our general online shopping conditions stated. Thus, please take some time to read it carefully.

By selecting the ‘Click’ [I have read and agree to the website terms and conditions] consent box displayed on our E-Commerce website, www.ptc-computer.com.kh, you have read through and agreed to the Terms and Conditions of our online purchase policy, and as such, you agreed to place this online purchase order of our product(s), subject to the following Terms and Conditions:

I. Accuracy of Billing and Shipping Information

For the validity of this agreement to be effective, you must be in the legal age according to the laws and regulations stated by the Kingdom of Cambodia. When placing an order, you are obligated to provide all authentic and accurate details of your personal particulars for our processing and record, including your current living address or specified delivery address, authorized person (the person who come to pick up goods on be haft), online payment methods relating to your purchase made at our store.

You agree to promptly update your account and other information so that we can complete your transactions and contact you for a smooth and on-time delivery. Your submission of your personal information through the store is governed by our Privacy Policy.

II. Method of Payment

We accept Cash-on-Delivery*, Local Bank Transfer*, Debit and Credit Cards*, with our partner banks.

CASH ON DELIVERY:

After the order is placed, your order will be delivered within 1-2 working days after our customer service team successful contacted you to verify all details required; the Cash Payment can be made upon the delivery time, right after receiving your good(s).

• Supported Currency: US Dollars or Khmer Riels.

Note:

– No fee charge for delivery in Phnom Penh

– Charge for delivery to other locations in Cambodia

– No oversea delivery

LOCAL BANK TRANFERRING DIRECTLY

After the payment is received, your order will be delivered within 1-3 working days.

Note:

This payment method takes 3 working days on Local Bank’s offices to process the payment to our company. After received the successful of payment, our customer service team will validate and process your order, it should take 1-3 working days, after our customer service team has successfully contacted you to verify all details required.

• Supported Currency: US Dollars or Khmer Riels.

Note:

– No fee charge for delivery in Phnom Penh

– Charge for delivery to other locations in Cambodia

– No oversea delivery

CREDIT AND DEBIT CARDS (VISA, MASTER CARDS AND UNION PAY)

This payment method takes 3-5 working days for our partner Credit and Debit Visa or Master Cards, or Union Pay offices to process the payment to our company. After received the successful of payment, our customer service team will contact you to validate all details required and process your order. It should take 1-3 working days to prepare for the delivery of goods.

• Supported Cards: Visa Cards, Master Cards and Union Pay

• Supported Currency: US Dollars or Khmer Riels.

Note:

– No fee charge for delivery in Phnom Penh

– Charge for delivery to other locations in Cambodia

– No oversea delivery

III. Return & Exchange Policy

GENERAL RETURN OR EXCHANGE POLICY

Customers are required to provide a valid and acceptable reason for this request, with submitting the clear copy of the purchase receipts for verification purpose. We accept returns on website purchases within 7 days after delivery. All defective products can be returned for replacement only (replacement the same new products or other products equally the same price) and we can’t be returned for refund. The processing period for the successful claims shall be within a reasonable time (generally 7 working days).

PTC Computer Co. Ltd. agrees to replace goods, if the goods are unaltered in the original conditions and original product packing (for example: on original strand). Otherwise, we will make our best efforts to arrange the exchange with our vendor, or accept the goods back for resale. In this case, if the return is authorized by PTC Computer Co. Ltd., a restocking fee of up to 30% may apply (from 7-30 days).

Products that are not defective can be returned for replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 working days from the receival date of the goods. The customer should be responsible for return delivery costs for such request.

Please note that if the plastic seal of a software package is broken, the return or exchange cannot be accepted due to copyrights and licensing restrictions, unless faulty nor defective. In this case we cannot help the customer to obtain a replacement copy of this software.

The return or exchange of computer hardware and peripherals is sometimes not possible due to the third-party constraints on PTC Computer Co. Ltd., unless a valid faulty evidence is presented, or an agreement between both parties are discussed and established, prior to purchase. All sales shall be considered firm sales.

IV. Warranty Information.

All products sold by PTC Computer Co. Ltd. are covered by our vendors’ warranty, which accompanies the product, unless otherwise stated. PTC Computer Co. Ltd. makes no additional or independent warranty. PTC Computer Co. Ltd. does not warrant the performance, compatibility, integrity, merchantability and fitness for a particular purpose of any product, but merely passes through to the customers whatsoever end-user warranty which our vendors software publishers shall provide, which tie-in with their respective products.

Note: In according to the restrictions imposed by our vendors, any hardware that is defective upon arrival, can generally be replaced if we are notified within 7 working days from the date of purchase, which is, the date stated in our invoice. Otherwise, the manufacturer’s warranty process must be followed.

V. Our Warrantee Does Not Protect Against

After PTC Computer Co. Ltd. repairs or replaces the device, the warrantee given does not protect against:

• Subsequent mishandling or misuse that causes the frame to bend, twist, or crack, and drops

• Water damage

• Subsequent accidental or purposeful drops

• Tampering with internal hardware

• Damage resulting from attempted customer repairs

• Software issues unrelated to the repair

• Jailbroken devices

• New damages unrelated to the original repair

• Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to the repair attempt

• Virus reinfection

• Damage caused by electric shortage or surge

Our Warrantee also does not cover the outcome of a repair if certain pre-repair conditions exist, including:

• Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair

• Existence of damage to the frame of device, as noted prior to the repair

• Water damage

• Jailbroken devices

• Tampering with Internal Hardware: Under certain conditions, internal damage may make any repair impossible. PTC Computer Co. Ltd. or the company’s IT specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the repair-ability of your device.

• A non-working, damaged or severed home button/Bio-Metric scanner

• Damage caused by electric shortage or surge
We also do not warranty on software set up.

VI. Repair Time and Delivery

PTC Computer Co. Ltd. will make reasonable efforts to deliver repaired equipment within the estimated time of delivery, but it does not guarantee that a repair will be completed within a specific period of time. PTC Computer Co. Ltd. shall not be liable for any failures or delay in service due to any cause beyond its control.

PTC Computer Co. Ltd. reserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.

VII. Replacement Parts

You acknowledge that PTC Computer Co. Ltd. is an independent, third party repair company not affiliated with any original manufacturer. Like any repair provider outside the original manufacturer, PTC Computer Co. Ltd. does not always have the access to the original equipment manufacturer (OEM) parts.

You acknowledge that after any service is performed, the damaged parts that are replaced during service become property of PTC Computer Co. Ltd. Upon payment made for any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair or their value.

VIII. Responsibility to Pick Up Devices

Due to space limitations, PTC Computer Co. Ltd. requests that you pick up your goods and equipment promptly. If your goods or equipment are left with us and not picked up within 30 days after being notified by our company that your product has been serviced, PTC Computer Co. Ltd. reserves the rights to treat your equipment as the unclaimed goods, after this specified grace period and may dispose off your goods or equipment in accordance with the applicable law.

You agree to hold PTC Computer Co. Ltd. harmless for any damage or claim for the abandoned property (as stated in the signed work order every customer receives, before the repair process is initiated), which we are given the authority to discard or recycle at our sole discretion 30 days from customer being notified that your product has been serviced.

IX. Accessing Data on Customer Devices

As part of our required diagnostic testing, certain applications containing customer data (such as camera, dial pad and messaging applications), may need to be accessed thoroughly to test the device’s functionality. This process is essential to ensuring we have done our due diligence in repairing your device to the best of our ability. This information is never intentionally exposed in any way and will not be mishandled or sold to third party companies for any purpose. PTC Computer Co. Ltd. will never transfer or copy data on a customer’s device to any other equipment without customers express consent or unless the operation is required to complete the services requested by the customer.

X. Data Backup and Recovery Services

In the event of a repair, or any similar circumstances which requires a device be restored to its original settings, PTC Computer Co. Ltd. will back up the data to the best of our ability for a minimum fee of $29 per user account. Though, if the data becomes lost or corrupted during the repair process, PTC Computer Co. Ltd. will not be responsible for the loss of data in view of such unforeseen circumstances.

XI. Limited Liability

Whilst PTC Computer Co. Ltd. shall make every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold PTC Computer Co. Ltd. liable for any accidental damage to the said equipment including but not limited to casing cracks, scratches, deformations, theft of the equipment etc.

Additionally, PTC Computer Co. Ltd. cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior, during a service or upon completion of a service.

PTC Computer Co. Ltd.’s liability of any kind with respect to services undertaken, including any negligence on its part, shall be limited to the contract price for the services provided. Furthermore, should PTC Computer Co. Ltd., its employees or agents offer any advice or recommendations to a customer as to the use of computer equipment, storage, use of software applications confirmed by whatever means is used entirely at the customer’s own risk. PTC Computer Co. Ltd. shall not be held liable for any such losses associated with such advice or recommendations.

XII. Customer’s Responsibilities

Software/Data Backup – It is the customer’s responsibility to complete a backup of all existing data, software, and programs on supported products prior to performing any services. PTC Computer Co. Ltd. will not be responsible for the loss of or recovery of data, programs, or loss of use systems or network. You understand and agree that under no circumstances will be responsible for any loss of software, programs, or data, even if our technicians have attempted to assist you with your backup, recovery, or similar services. Any such assistance is beyond the scope of any warranty and this service agreement. The assistance is provided in our sole discretion and without any guarantee or warranty of any kind. Neither does we provide any guarantee or warranty of any kind with respect to any third-party product that our technician may use in assisting you.

This Agreement

All contracts formed between PTC Computer Co. Ltd. and the Customer shall be governed by and construed in accordance with and governed by the laws of Cambodia.

Both parties agree that, in the event if any disputes not resolved by the normal complaint procedure, the matter shall be submitted to the court within the jurisdiction of Cambodia.

Correctness of Information and Disclaimer

Although every effort is made at all times to make sure the information contained in our website and in our documentation provided is accurate, current and reliable information, it should be recognized there is a possibility of errors in the information contained within. PTC Computer Co. Ltd. expressly denies any warranty of the accuracy and reliability of any information provided in their website or documentation.

PTC Computer Co. Ltd. shall not be held liable for any losses caused by reliance upon the accuracy and reliability of the information contained within.

PTC Computer Co. Ltd. cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.

It should be noted, that services and or products indicated in this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.

PTC Computer Co. Ltd. has the rights, and at our discretion, to refuse the supply of goods and services.

PTC Computer Co. Ltd. reserves the rights to amend the content of our website and our Terms and Conditions at any time without prior notice.